Why is the use of VPNs, proxies, TOR, or IP-masking software strictly prohibited?
Using a VPN, proxy server, TOR browser, or any other tool designed to mask, alter, or misrepresent your true geographical location isn't permitted on CazzyGames. Access to the Service is only permitted from eligible jurisdictions, and location-masking tools can prevent accurate assessment of where you're accessing the platform from.
Our Service is unavailable in certain countries and territories, so attempting to access it through a masked or altered connection can bypass important geographic restrictions. Use of VPNs, proxy servers, TOR, and similar location-masking tools is prohibited under the Terms and Conditions.
Why Accurate Location Matters
CazzyGames can only provide the Service where access is permitted. Access to the Service is only permitted from eligible jurisdictions. The current list of restricted jurisdictions can be found in the Terms and Conditions and may be updated from time to time.
Your location therefore matters when you access the platform. Using a VPN, proxy, TOR browser, or similar technology can make your connection appear to originate somewhere other than your actual location.
How VPN Use Can Affect Your Account
Using prohibited location-masking tools can result in account restrictions or termination where this breaches our rules. It can also affect bonus eligibility. Where VPN use or location masking is involved in prohibited activity, bonuses and associated winnings may be forfeited under our Bonus Policy.
Keeping Your Account Compliant
Before accessing your account, make sure any VPN, proxy, TOR browser, or other location-masking software is disabled. Accessing the platform through your normal connection helps ensure that your location can be assessed correctly.
For the applicable access restrictions, see our Terms and Conditions. You can also review the rules that apply to bonuses and promotional activity in our Bonus Policy.
What happens if I accidentally leave a VPN connected while logging into my CazzyGames account?
If you accidentally access your CazzyGames account while a VPN, proxy, TOR browser, or another location-masking service is active, disconnect it before continuing to use the platform. These tools can make it appear that you're accessing the Service from a different location, which can create an issue with our geographic access requirements.
Accidental use doesn't change the fact that VPNs, proxy servers, and similar tools designed to mask or misrepresent your true geographical location aren't permitted. If you've already logged in while one was active, the best approach is to disconnect it and contact our support team if you're concerned about the effect on your account.
Why It Can Trigger Account Reviews
Access to the Service must comply with applicable geographic restrictions. Where verification is required, the applicable requirements can be found in the KYC Policy.
Our Terms and Conditions prohibit the use of VPNs, proxy servers, and other tools designed to mask, alter, or misrepresent your true geographical location.
How Bonuses and Promotions May Be Affected
VPN and proxy use can also affect bonus eligibility. Our Bonus Policy states that VPN, proxy, TOR, and IP-masking use can result in disqualification from bonuses and may lead to forfeiture of bonuses or winnings connected with prohibited activity.
What You Should Do
If you notice that a VPN was connected by mistake, disconnect it before accessing your account again. If you've already used the account while it was active and you're unsure whether further action is needed, contact our support team and explain what happened.
Using the Service from your genuine location and without location-masking software is the simplest way to avoid unnecessary account issues.
Why does CazzyGames flag multiple accounts operating from the same household or IP address?
Each player may hold only one CazzyGames account. When multiple accounts appear to be connected through the same household, IP address, device, payment method, or other information, we may need to carry out additional checks to establish that each account belongs to a separate eligible player.
A shared connection doesn't automatically mean that you've breached our rules. Several people can legitimately use the same household internet connection. The important issue is whether each account is genuinely operated by its own eligible player and whether the activity complies with our account, payment, bonus, and fair-play requirements.
Why We Monitor Shared Connections
Technical information such as IP address and device information may be considered alongside other account activity when questions arise about account ownership, security, bonus eligibility, or compliance with platform rules.
Where clarification is required, additional information or verification may be requested to confirm that each account is being used by its rightful owner. Any identity or location verification requirements are governed by the KYC Policy.
What Can Trigger a Review
Multiple accounts connected to the same person are not permitted. Our Terms and Conditions state that each player may hold only one account and that multiple accounts registered to the same individual will be closed.
Where account activity raises concerns about duplicate accounts, fraud, collusion, or bonus abuse, we may request additional information or take action permitted under our rules.
How to Avoid Unnecessary Issues
If several eligible players live in the same household, each person should use their own account and their own payment method. Don't share account credentials or allow another person to operate your account.
Keeping each account connected to the person who actually owns and uses it makes identity, payment, and account-security checks much clearer.
For additional rules around fair and legitimate use of the Service, see our Fair Play Policy and Terms and Conditions.
Can I play on CazzyGames using public Wi-Fi networks in locations like hotels or airports?
Using public Wi-Fi at a hotel, airport, café, or another public location isn't prohibited simply because the connection is shared. What matters is whether you're accessing CazzyGames from an eligible jurisdiction and whether you're complying with our account and security requirements.
You remain responsible for ensuring that your connection isn't being used to mask, alter, or misrepresent your actual geographical location. Our rules prohibit VPNs, proxy servers, and other tools designed for that purpose.
Make Sure Your Real Location Is Visible
Before accessing your account, check that you're not using a VPN, proxy, TOR browser, or another location-masking service. Your connection should accurately reflect the location from which you're accessing the platform.
Our Terms and Conditions prohibit access through tools designed to mask or misrepresent your true geographical location.
Be Aware of Where You're Playing
Access to the Service is only permitted from eligible jurisdictions. Restricted jurisdictions are listed in the Terms and Conditions and should be reviewed before accessing your account while travelling.
If you're travelling, check your current location before accessing your account.
Keep Your Account Secure on Public Networks
Public networks are shared environments, so take reasonable steps to protect your credentials. Don't share your password, avoid leaving your account signed in on a device that other people can access, and make sure you log out when you're finished.
You can learn more about the information we use to protect accounts in our Privacy Policy and about geographic access restrictions in our Terms and Conditions.
Why is accessing my account from a restricted country prohibited, even while traveling on vacation?
Your ability to use CazzyGames depends on where you're accessing the Service from. If you're physically located in a jurisdiction where access is restricted, you cannot use the Service from that location simply because your account was registered in an eligible country or because you normally live somewhere else.
This applies when you're travelling for a holiday, business trip, or any other temporary stay. Your usual country of residence doesn't create an exception to the geographic restrictions that apply when you access the platform.
Which Countries and Territories Are Restricted?
Access to the Service is only permitted from eligible jurisdictions. Before travelling or accessing your account from a new location, review the current jurisdiction restrictions in the Terms and Conditions.
Why Travel Doesn't Create an Exception
Travelling into a restricted jurisdiction doesn't change the access restrictions. You should not attempt to use a VPN, proxy server, TOR browser, or another location-masking tool to make your connection appear to come from an eligible country.
Using these tools is prohibited and can also affect your bonus eligibility under our Bonus Policy.
Planning Ahead
If you're travelling, check whether your destination is a restricted jurisdiction before attempting to access your account. If you arrive somewhere where access isn't permitted, wait until you're back in an eligible location before using the Service again.
You can review the complete geographic restrictions in our Terms and Conditions and the requirements that apply to verification and location in our KYC Policy.
Why can login activity from different geographic locations trigger a security review?
Login activity from different locations may sometimes require additional review to help protect account security and verify authorised use of the account.
Technical and usage information associated with the account, such as IP address and device information, may be considered alongside other account activity when a security review is required.
Where activity requires clarification, additional information or verification may be requested to help confirm authorised use of the account and protect it against unauthorised access.
Where identity or location verification is required, the applicable requirements are set out in the KYC Policy.
What Information We Use
Our Privacy Policy explains that we collect technical and usage information including your IP address, device information, browser type, and details of how you interact with the Website and Service.
We use this information for purposes including protecting account security, preventing unauthorised access, and detecting and preventing fraud and other unlawful activity.
Why Some Login Activity Is Reviewed
Access from different locations isn't automatically evidence of wrongdoing. There can be legitimate reasons for changes in location, such as travel. However, activity that requires clarification may lead to additional checks.
We may request further information or take appropriate security measures where necessary to protect your account and the integrity of the Service.
Keeping Your Account Secure
Keep your password confidential and don't allow anyone else to use your account. If you suspect that someone has accessed your account without authorisation, notify us immediately.
Our Terms and Conditions require you to notify us immediately if you suspect unauthorized access, and our Privacy Policy explains how technical information is used to protect account security.
Why is sharing my account or device with family members considered a breach of security rules?
Your CazzyGames account is personal to you. You're responsible for keeping your account credentials confidential and for all activity carried out through your account. Allowing another person to use your account can make it difficult to establish who is actually accessing and operating it.
Sharing a device isn't automatically the same as sharing an account. Family members or other people in the same household can use the same computer or internet connection, provided each person uses their own account and complies with our rules.
Your Account Belongs Only to You
Each player may hold only one account, and your account and associated funds, bonuses, and benefits are personal to you. You must not transfer, sell, or otherwise allow another person to operate your account.
Our Terms and Conditions also require you to keep your password confidential and notify us immediately if you suspect unauthorised access.
Why Account Sharing Creates Security Risks
When another person uses your account, activity may no longer correspond to the person whose identity, payment information, and verification documents are associated with the account.
This can create problems with identity verification, payment checks, account security, and fair-play monitoring. It can also make it harder to determine whether activity was authorised by you.
Using Shared Devices Safely
If members of your household share a computer, each person should log into their own account and avoid saving another person's credentials on the device. Always log out when you've finished using your account.
If you believe someone has accessed your account without permission, contact us immediately. You can also review how we protect account information in our Privacy Policy and the account responsibilities in our Terms and Conditions.
What step-by-step actions should I take if I suspect an unauthorized login on my account?
If you believe someone has accessed your CazzyGames account without your permission, contact us immediately. Promptly reporting suspected unauthorised access gives us an opportunity to review the situation and take appropriate steps to protect the account.
Step 1: Secure Your Account
Stop using the account until you've taken reasonable steps to secure your credentials. Change your password if you believe it may have been exposed and make sure you don't share the new password with anyone.
Our Privacy Policy recommends using a strong, unique password and keeping it confidential.
Step 2: Contact Our Support Team
Notify our support team immediately and explain that you suspect unauthorised access. Provide any relevant information you have, such as unusual account activity, transactions, or other changes you don't recognise.
Our Terms and Conditions specifically require you to notify us immediately if you suspect that your account has been accessed without authorisation. Prompt notification helps us investigate the situation and determine whether any additional security measures are required.
Step 3: Help Prevent Future Incidents
Keep your credentials private and avoid allowing other people to access your account. If you've used a shared device, make sure your login details aren't saved where another person can access them.
Don't attempt to investigate a suspicious transaction by reversing or disputing a payment yourself. Contact us first so the matter can be reviewed through the appropriate process.
If you have concerns about how your personal information is protected, our Privacy Policy explains the security measures and account-protection practices we use.
Why may additional authentication or verification be required for certain account activities?
Additional authentication measures may be required in certain circumstances to help protect accounts, verify authorised activity, and support account security.
Where an additional authentication or verification step is requested, completing it helps confirm that the person attempting to access or use the account is authorised to do so.
How Additional Authentication Improves Account Security
A second verification step can provide additional protection if someone obtains your password or otherwise attempts to access your account. It adds another layer between your account and unauthorised access.
You should never share passwords, authentication codes, or other security credentials with another person.
Protecting High-Value Transactions
Financial activity may require additional verification depending on the circumstances. We may request additional information or documentation when necessary to protect the account, comply with regulatory obligations, or prevent fraud and unauthorised activity.
Our Terms and Conditions allow us to request additional information or documentation at any time for regulatory and anti-money-laundering purposes.
Keeping Your Account Secure
Use a strong, unique password and keep your account credentials confidential. If you're asked to complete an additional security or verification step, follow the instructions provided to you.
If you suspect that someone has accessed your account without authorisation, notify us immediately as required by our Terms and Conditions. You can also learn more about how we protect account information in our Privacy Policy.
