If your verification was rejected, do not worry. This can happen for several clear reasons, and in most cases you can fix it quickly. Verification helps us keep your account safe, protect your funds, and follow our KYC rules. We want your experience at Cazzy Games to be smooth, secure, and fun.
Common reasons for a rejected verification
Your verification can be rejected when the information or documents do not match our requirements. For example, the name on your account must match the name on your ID document. The document must also be valid, readable, and complete. If the photo is blurry, cropped, too dark, or missing corners, our team cannot approve it.
Document quality matters
Please upload a clear photo or scan of your document. Make sure all text is easy to read. Do not cover any details. Do not edit the image. Upload the full document, including all edges and corners. A clean, sharp image helps our team review your verification faster.
Check your account details
Your personal details must be correct in your account. Check your name, date of birth, address, and other details in your account profile. If something is wrong, update it before you upload new documents.
What to do next
Review the rejection reason in your account or email, then upload the correct document again. Also read our KYC Policy for the full verification rules. If you want to understand how verification affects withdrawals, visit Can I withdraw without verification?.
If you still need help, contact our support team at support@cazzygames.com. Our team will guide you through the next steps. You can also review our Terms and Conditions for more information about account checks and verification rules.
